Actual6.22025-12-01
Target4hours
Attainment155%seed
RAGredCalculated by dbt
Workflow statusNo pending KPI actual workflow for this KPI.
Submit actualJZN-KPI-0001 Average Response Time - Sabya Municipality
Actual trend and threshold attainment
Definition
Average elapsed hours from municipal service request submission to first field response, calculated from verified field dispatch records.
actual = first_response_hours; target = 4; rag = threshold(actual, target, lower_is_better)Unithours
PolarityLower is better
Refreshweekly
Source tablefield_dispatch_requests
Source fieldfirst_response_hours
Change vs prior-0.15
Hierarchy path
OBJImprove service responsiveness across municipalitiesJZN-OBJ-001OPERATIONAL_KPIAverage Response Time - Sabya MunicipalityJZN-KPI-0001
Governance evidence
Classificationinternal
Source systemSRC-FIELD-INSPECTION
Adaa readyReady
Lineageanalytics.fct_kpi_actuals
Mapped initiatives2 contributing to this KPI
Improve municipal service quality Initiative 091INIT-0091 · Owner: u_owner_09 · not_started
Milestones
62.5%
Deliverables
33.3%
Budget
72.5%
Overall77.3%
Field Dispatch Optimisation ProgrammeINIT-0136 · Owner: u_owner_04 · decision_required
Milestones
60%
Deliverables
25%
Budget
41%
Overall43%
Actuals
Latest loaded periods
| Period | Actual | Target | RAG | Mode |
|---|---|---|---|---|
| 2025-12-01 | 6.2 | 4 | red | seed |
| 2025-11-01 | 6.35 | 4 | red | seed |
| 2025-10-01 | 6.45 | 4 | red | seed |
| 2025-09-01 | 6.55 | 4 | red | seed |
| 2025-08-01 | 6.7 | 4 | red | seed |
| 2025-07-01 | 6.8 | 4 | red | seed |
| 2025-06-01 | 6.95 | 4 | red | seed |
| 2025-05-01 | 7.05 | 4 | red | seed |