Actual78.712025-12-01
Target86.3hours
Attainment91.2%seed
RAGredCalculated by dbt
Workflow statusNo pending KPI actual workflow for this KPI.
Submit actualJZN-KPI-0046 Average Service Response Time
Actual trend and threshold attainment
Definition
Calculated from source actuals using configured target, polarity, and threshold bands.
actual = first_response_hours; target = 4; rag = threshold(actual, target, lower_is_better)Unithours
PolarityLower is better
Refreshdaily
Source tablefield_dispatch_requests
Source fieldfirst_response_hours
Change vs prior-10.56
Hierarchy path
OBJImprove service responsiveness across municipalitiesJZN-OBJ-001MUNICIPAL_KPIAverage Service Response TimeJZN-KPI-0046
Governance evidence
Classificationinternal
Source systemSRC-FIELD-INSPECTION
Adaa readyPending
Lineageanalytics.fct_kpi_actuals
Mapped initiatives1 contributing to this KPI
Field Dispatch Optimisation ProgrammeINIT-0136 · Owner: u_owner_04 · decision_required
Milestones
60%
Deliverables
25%
Budget
41%
Overall43%
Actuals
Latest loaded periods
| Period | Actual | Target | RAG | Mode |
|---|---|---|---|---|
| 2025-12-01 | 78.71 | 86.3 | red | seed |
| 2025-11-01 | 89.27 | 86.3 | red | seed |
| 2025-10-01 | 87.23 | 86.3 | red | seed |
| 2025-09-01 | 84.82 | 86.3 | red | seed |
| 2025-08-01 | 77.05 | 86.3 | red | seed |
| 2025-07-01 | 78.31 | 86.3 | red | seed |
| 2025-06-01 | 80.4 | 86.3 | red | seed |
| 2025-05-01 | 81.7 | 86.3 | red | seed |